We're here to help with any questions about your Ricorda account.
We aim to respond within 24 hours on business days.
Open the private consent, history or patient pass link they sent you in your browser. You do not need to install an app or create an account. If you cannot find the link, ask your practitioner to resend it. Patient access help.
Open the app, go to Profile, and tap "Delete Account". You can also request deletion at ricorda.co.uk/delete-account.
Existing app users can open Profile settings and choose the data-export option to create a short-lived secure download. Export before deleting your account. If you use a browser link, ask your practitioner for access to the records they hold. If you cannot access an existing account, email hello@ricorda.co.uk from your registered address so we can verify your identity.
Ricorda Studio subscriptions are billed through Stripe, not the Apple App Store or Google Play. Sign in to Studio billing to manage or cancel your plan. If you cannot access it, contact hello@ricorda.co.uk.
Contact us at hello@ricorda.co.uk and we'll help you recover your account.
Yes. We encrypt your data in transit and store it on Google Cloud in Europe (eur3 region). We follow GDPR, and we never sell or share your data for advertising.
Ricorda is a record-keeping and business management tool. It does not provide professional advice, diagnosis, or recommendations. Always consult a qualified professional for important decisions.