We're here to help with any questions about your Ricorda account.
We aim to respond within 24 hours on business days.
Open the app, go to Profile, and tap "Delete Account". You can also request deletion at ricorda.co.uk/delete-account.
Open Profile settings in either app and choose the data-export option to create a short-lived secure download. Export before deleting your account. If you cannot access the app, email hello@ricorda.co.uk from your registered address so we can verify your identity.
Ricorda Studio subscriptions are billed through Stripe, not the Apple App Store or Google Play. Sign in to the admin billing portal to manage or cancel your plan. If you cannot access the portal, contact hello@ricorda.co.uk.
Contact us at hello@ricorda.co.uk and we'll help you recover your account.
Yes. We encrypt your data in transit and store it on Google Cloud in Europe (eur3 region). We follow GDPR, and we never sell or share your data for advertising.
Ricorda is a record-keeping and business management tool. It does not provide professional advice, diagnosis, or recommendations. Always consult a qualified professional for important decisions.