Last updated: 15 July 2026
The Ricorda professional app is a business and record-keeping platform designed for beauty and wellness professionals. It enables you to manage client records, schedule and document sessions, capture session photos, and keep optional free-text session notes.
The Ricorda professional app is operated by UNKNWN LABS LTD, a company registered in England and Wales under company number 17301306, with its registered office at 10 Clifton Terrace, London, N4 3JP, United Kingdom ("Ricorda", "we", "us"). If you have questions about these terms, contact us at hello@ricorda.co.uk.
The Ricorda professional app is available to beauty and wellness professionals who:
By creating an account, you confirm that you meet these requirements and that you will use the platform in compliance with all applicable laws and regulations. You remain solely responsible for your business and all decisions made in relation to your clients.
New accounts include a 14-day free trial with full access to all features. No credit card is required during the trial period. At the end of the trial, a paid subscription is required to continue using the platform.
Following the trial period, access to the Ricorda professional app requires an active paid subscription. Current pricing is:
| Plan | Monthly billing | Annual billing |
|---|---|---|
| ricorda | £59 / month | £49 / month (billed annually) |
| ricorda plus | £99 / month | £79 / month (billed annually) |
Subscriptions are managed through the Studio billing portal. All payments are processed securely by Stripe. Prices are exclusive of VAT where applicable.
We reserve the right to change pricing on reasonable notice. Any change to your subscription price will be communicated at least 30 days in advance.
You may cancel your subscription at any time via the Studio billing portal. Cancellation takes effect at the end of your current billing period; you retain full access until that date.
No refunds are issued for any portion of a billing period already paid. If you cancel an annual subscription part way through the year, the remaining months are forfeited.
To cancel, use the Studio billing portal or email hello@ricorda.co.uk.
When you use the Ricorda professional app to manage client data, you act as the Data Controller in respect of your clients' personal data. Ricorda acts as your Data Processor.
You are responsible for identifying and documenting an Article 6 lawful basis for each client's personal data and, for health or other special-category data, an applicable Article 9 condition together with any additional Data Protection Act 2018 requirements. You must tell clients how their data is used and limit structured and free-text records to information necessary for the stated purpose.
Our Data Processing Agreement (DPA) governs the terms on which we process personal data on your behalf and forms part of these terms. By using the Ricorda professional app, you agree to the DPA.
Before adding a client to the platform and before processing their data, you must:
Clients may withdraw their consent and request deletion of their data at any time by using the Ricorda ID app or by contacting your business directly.
You must keep your account credentials secure. You must not share your login with other professionals — each professional must have their own account. You are responsible for all activity carried out under your account.
Notify us immediately at hello@ricorda.co.uk if you believe your account has been compromised.
You must not use the Ricorda professional app:
The Ricorda professional app is a record-keeping and business management tool only. It does not provide clinical, medical, diagnostic, or treatment decision support, recommendations, or advice of any kind, and it is not a medical device. All decisions relating to your services, treatments, and clients — including suitability, technique, products, dosage, aftercare, and outcomes — remain your sole professional responsibility.
You are solely responsible for the clinical and professional care you provide to your clients, for the accuracy and completeness of the records you enter, and for verifying any information before relying on it. Ricorda does not review, validate, monitor, or take responsibility for the content you record. You must maintain your own professional indemnity insurance appropriate to your services.
To the maximum extent permitted by applicable law, the Ricorda professional app is provided on an "as is" and "as available" basis, without warranties or conditions of any kind, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement. We do not warrant that the app will be uninterrupted, timely, error-free, secure, or free from data loss, or that records will always be available, accurate, or retained. You are responsible for keeping your own records where required by law.
We may suspend or terminate your account if you:
Subscription cancellation or expiry does not itself delete your account. Export any data you require from account settings before submitting an account-deletion request. A confirmed deletion is permanent and account-associated data cannot be exported afterwards. If Ricorda terminates the service, we will provide a reasonable opportunity to export data before deletion unless law, security or an urgent regulatory direction prevents us from doing so.
All content, design, software, and trademarks within the Ricorda professional app are owned by Ricorda or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the platform.
You agree to indemnify, defend, and hold harmless Ricorda (UNKNWN LABS LTD), its directors, employees, and sub-processors from and against any claims, demands, losses, liabilities, fines, penalties, damages, and costs (including reasonable legal fees) brought by a client, third party, or regulatory authority and arising out of or in connection with:
This indemnity does not apply to the extent a claim arises directly from Ricorda's own breach of the Data Processing Agreement or its own negligence.
To the maximum extent permitted by applicable law, Ricorda is not liable for any indirect, consequential, incidental, or special damages arising from your use of the Ricorda professional app, including any loss of data, records, profit, goodwill, or business revenue, or any losses arising from your clinical or professional decisions or your clients' treatment or outcomes.
Subject to the paragraph below, Ricorda's total aggregate liability to you arising out of or in connection with these terms, the Data Processing Agreement, and your use of the Ricorda professional app — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of (a) the total subscription fees paid by you to Ricorda in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) £100.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
We may update these terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Continued use of the Ricorda professional app after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms or your subscription: